Services

Sales AM exists in order to provide Account Management, as a service, to businesses. As an important strategy for businesses to strengthen client relationships, the role of an account manager is to ensure that customers get the best product and service delivery for not only growing, but repeating business. The key to customer loyalty lies in client satisfaction and this underpins recurring revenues. Stong communication skills and relationship building is key to our approach. An overview of some of the services that Sales AM provides are detailed below.

Strategic Value Propositioning

We focus on value proposition to ensure our customers get the most out of their IT accounts. Working backwards from the customer's end goal and carrying out a needs / wants analysis allows us to position the right services and products accordingly and provide the best IT account management services that will exceed your expectations, and help you grow your business.

Deal Management

Sales AM provides comprehensive deal management and sales cycle process, allowing for accurate forecasting of future results. Our precision and expertise are methodical and trusted based on years of experience working across accounts that range from Global and vast in their footprint, to those just starting out.

Opportunity Identification & Qualification

A trusted Account Manager is able to gain valuable insights from their client's account data. As a trusted advisor, clients often inform their account managers of new investments, changing commitments and other business moves that may offer potential upsell and cross sell opportunities and aide customers to penetrate their accounts with services and products that will drive revenue growth and customer loyalty.

Account Planning

By providing a clear understanding of customer needs through key stakeholder mapping, customer roadmap and service / product alignment Sales AM can help you maximize customer engagement and boost your business success!

Go-To-Market Strategy

A Go-To-Market Strategy is pivotal to a business' success in gaining a competitive advantage and identifying customers that would benefit from products and services within your portfolio. Understanding the right customers to target and educate is key to an Account Managers successful engagement. Having worked with complex, multi layered, international companies, Sales AM is confident in its ability to delivering GTM strategies across industries.

Client Communication

Developing and nurturing strong, long-term relationships with clients is fundamental to successful account management. Strong communication skills are a necessity in order to become a trusted advisor to customers. Being able to monitor client satisfaction and address concerns and issues whilst demonstrating the value of products or services to ensure customer satisfaction is a fine balance.